InterContinental Cairo Semiramis Hotel Optimizes Guest Services with Sky Software QMS system

SemiramisInterContinental Cairo Semiramis has recently implemented the Sky Horizon Quality and Guest Services Management system (Horizon QMS), aiming at boosting the quality of its services and offering their guests the perfect experience.

The InterContinental Cairo Semiramis hotel has immediately benefited from the advanced features in Horizon QMS which helped better manage and monitor the tasks and measure the quality of their services. On the other hand, the Horizon Glitch Management system has provided the hotel staff and management with the ability to easily and instantly allocate, track, investigate and follow-up guest incidents, glitches, and complaints.

Horizon QMS Interactive Voice Response system was also installed and integrated with the InterContinental’s PABX, playing a vital role in boosting the communication process between the guest and service departments. In addition, the hotel management was impressed with the efficiency of Horizon QMS Mobile, which helped the hotel team send instant alerts and notifications to the hotel’s service agents and management about any guest request through a standard workflow and escalation service system.

Finally, Horizon Engineering & Maintenance Management system was installed, providing the Engineering Department with the ability to manage engineering tasks, equipment preventive maintenance, rooms preventive maintenance, energy meter readings and consumptions.